Privacy Policy

Our Approach to Privacy

At Subudi, we take your privacy seriously. We collect only what we need to provide our service, we never sell your data, and we never share it unless required by law. This policy explains what we collect, why we collect it, and what we do with it.

What Information We Collect

Information You Provide

Email address - To create and manage your account
Password - To secure your account (stored encrypted, we never see your actual password)
Property preferences - Your housing search criteria, which may include personal information like preferred locations, budget, family situation, or lifestyle preferences

Information We Collect Automatically

Usage logs - Basic information about how you use Subudi (pages visited, features used, timestamps)
Error logs - Technical information when something goes wrong, to help us fix issues
Session cookies - To keep you logged in and protect your account

We do not use tracking cookies or third-party advertising tools.

How We Use Your Information

We use your information to:

Provide property recommendations based on your preferences
Send you notifications about properties that match your criteria
Improve our service and fix bugs
Communicate with you about your account or service updates
Comply with legal obligations

We may send you emails about:

Properties that match your preferences
Important account or service updates
Occasional product announcements (you can opt out of these)

How We Share Your Information

We never sell your data. We never share your information with real estate agents or third parties for marketing purposes.

We only share your information:

With service providers we use - Firebase (authentication/database), Google Cloud (hosting), Stripe (payments), and Google Gemini (AI processing). These providers may store data on servers outside Australia.
When required by law - If compelled by a valid legal request (court order, subpoena, etc.)

When we show you property listings, you'll see publicly available information that agents have already advertised. We don't pass your details to agents—if you want to contact an agent, you'll do that directly.

Where We Store Your Data

Your data is stored using Google Cloud and Firebase services. While we prefer to keep data in Australia, some of these services may store data on overseas servers (including the United States). All data is encrypted in transit and at rest.

How Long We Keep Your Data

Active accounts - We keep your information as long as your account is active
Deleted accounts - When you delete your account, we delete your personal information from our systems. We may retain some anonymized usage data for analytics, and we'll keep records as required by law (e.g., payment records for tax purposes)

Your Rights

You have the right to:

Access your data - Request a copy of what information we hold about you
Correct your data - Update your email, preferences, or other information
Delete your account - Remove your account and associated data at any time
Opt out of emails - Unsubscribe from property recommendations or updates (though we'll still need to send critical account notifications)

To exercise these rights, email us at subudi.au@gmail.com.

Security

We use industry-standard security measures to protect your information:

Passwords are encrypted (we never see your actual password)
All connections use HTTPS encryption
Payment information is handled by Stripe (we never store your credit card details)
Access to our systems is restricted and monitored

However, no system is 100% secure. If we experience a data breach that affects your information, we'll notify you promptly.

Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we'll notify you by email or through a prominent notice on our website. Continued use of Subudi after changes means you accept the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your data, contact us at:

Email: subudi.au@gmail.com